Our Quality Guarantee
24-Hour Protection for Your Investment
Clone Quality Guarantee
At Exotic Clones, we stand behind our genetics. We offer a 24-hour window to report any issues with your clones. Please email clear photos to info@exoticclones.com within 24 hours of delivery for replacement consideration.
⚠️ Important Requirements:
- Clear photos showing the issue (multiple angles)
- Email sent within 24 hours of delivery timestamp
- Original packaging visible in photos when possible
- Order number included in your message
Non-Returnable Items
Due to the nature of our products, we cannot accept returns of:
- Opened growing supplies
- Used cultivation products
- Digital downloads
- Gift certificates
- Final sale items
- Plants after 24 hours
Refund Process
Approved refunds will be processed within 3-5 business days and issued to your original payment method. You’ll receive email confirmation when:
- We receive your claim
- Your claim is approved
- The refund is processed
Special Circumstances
Damaged in Transit
If your order arrives damaged, contact us immediately with photos. We’ll arrange replacement clones at no additional cost.